Support
OrderedStrength Support
OrderedStrength is a strength-training app for iPhone. If something is wrong, or a number looks wrong, we want to hear about it.
Contact
Telling us your iPhone model, your iOS version, and what you were doing when it happened will usually get you an answer in one reply instead of three.
Common questions
Where is my training stored, and what happens if I lose my phone?
Your training is stored on your device, and the coaching is computed there. One thing used to leave the phone that should not have, and it has been removed from the app. It is point 4 of the privacy policy. Because your history lives on the phone, use Profile / Data & Privacy / Back Up Everything to write a backup file you keep, and Restore from Backup on a new phone. After a completed workout, at most once a day, the app also keeps a dated safety copy on the phone, and in your own iCloud Drive when iCloud Drive is on, and a new install that finds one there offers it back. A lost phone takes your training with it only when all three are true: iCloud Drive is off, the phone has no device backup, and you never kept a backup file.
Why does Jerry sometimes say he does not know yet?
Because he does not. He starts from research averages for people like you and says so, and he moves onto your own numbers as you log more sets. He is built to say what he is unsure of rather than sound confident and be wrong.
Why does the voice sound like the standard iPhone voice?
The natural voice needs a network connection. When it cannot reach the service, the app falls back to the built-in system voice so the coaching never goes silent mid-set. It also uses the system voice if you switched off Jerry's natural voice (Microsoft) in Profile / Data & Privacy.
How do I stop the app sharing anything at all?
Profile / Data & Privacy turns off the daily usage summary, Cloud Answers in Chat and Jerry's natural voice (Microsoft). Cloud Answers in Chat, the setting that sends your questions over the internet to our server and on to Anthropic to be answered, is off unless you switched it on. Turning the spoken voice off stops the voice requests. Apple Health access is revoked in the Apple Health app. One thing had no switch: the app used to send the sets from workouts where you chose your own exercises to our server, as point 4 of the privacy policy describes, and that was removed rather than given a switch. The code is gone, and it stops on your phone when you next update.
How do I delete everything?
Profile / Data & Privacy / Delete All Training Data erases every set and everything Jerry has learned about you. It also deletes the safety copies on the phone and, if iCloud Drive is on at that moment, the ones in your iCloud Drive. Your bodyweight, age and sex stay, so the app still works. If you only delete the app, your training is removed from the phone. But if iCloud Drive is on, the safety copies stay in your iCloud Drive, so that a new install can offer your training back. Workouts the app saved to Apple Health also stay, in the Health app, where you can delete them. To remove those too, use Delete All Training Data before you delete the app, or delete the OrderedStrength folder in the Files app, under iCloud Drive. None of this can be undone, so export a backup first if you might want it later.
Is it only for barbell training?
No. When you set up the app, you tell Jerry where you train: a commercial gym, a home or garage gym, a hotel, or a place with no equipment at all. He only gives you exercises you can do with your equipment. The exercises use dumbbells, machines, cables, kettlebells, bands and your bodyweight, as well as the barbell. You can change your equipment at any time in Profile.
Can it get me ready for a powerlifting competition, or help me build muscle?
Yes, both. You choose your goal: bigger muscles, maximum strength, or both. Jerry builds your sessions for that goal. If you compete, give him the date of your competition. He changes your plan so you are at your strongest on that day: first build, then sharpen, then taper. A taper means fewer sets, but the weights on the bar stay heavy. If the competition is less than four weeks away, he tells you there is not enough time for a full peak, and he gives you only the taper. This is a peak for a strength competition, not for a bodybuilding show.
Can I follow my own program, like 5/3/1?
You can log it for free. Build each session yourself, record every set, and save the exercises you repeat as a routine. But Jerry will not use a program's fixed percentages to pick your weights. His job is to choose the weight from what your own sets show.
Is it a rehabilitation app?
No. When you report an injury, Jerry keeps training you on everything that is safe. He makes unsafe exercises lighter, or removes them. Then he brings the injured movement back step by step. Each time you report pain above 5 out of 10, he keeps it at the same step for a week. This is training around an injury, not treating it. A qualified healthcare professional decides what the injury itself needs. Nothing in the app is a diagnosis or a treatment plan.
Subscription and billing
Apple handles the money. There is no account here, no password and nothing to log into, so there is nothing on our side to cancel, close or refund. What it costs, and what Pro opens, is on the pricing page.
Do I have to pay to log my training?
No, never. Logging every set and building your own sessions are free, and they stay free. You pay for Pro only if you want Jerry's coaching after your first 28 days. The pricing page lists everything Pro opens, and what other apps cost.
How do I cancel?
On your iPhone, open Settings, tap your name at the top, then Subscriptions, then OrderedStrength, then Cancel Subscription. It keeps working until the end of the period you have already paid for. Cancelling inside the first 14 days of a yearly plan means you pay nothing.
How do I get a refund?
Refunds are Apple's to give, not ours. Go to reportaproblem.apple.com, sign in with the Apple Account that bought it, find the purchase and choose Request a Refund. If you think a refund was refused unfairly, write to us and we will tell you honestly whether we think you have a case.
I got a new phone. How do I get my subscription back?
Sign in with the same Apple Account and the app restores the purchase. If it does not, there is a Restore Purchases button in Profile, under OrderedStrength Pro.
Why is my price different from the one on the website?
The price is set country by country, and which one you get follows the country of your Apple Account rather than where you are standing. Apple shows you your exact price, in your own currency, before you pay anything.
Does my training disappear if I stop paying?
No. Logging, the sessions you build yourself, your daily fatigue, recovery and readiness readings, your whole training history in the app, and his scorecard on you, meaning how many of his predictions about your strength landed inside the range he gave, all stay free. What stops is Jerry's coaching: the session he builds for you, his review of every session, talking to him and the deeper analysis screens.
Privacy
What the app does and does not send is set out in full in the privacy policy.
Important
OrderedStrength is a training tool, not a medical service. Nothing in it is a diagnosis or a treatment plan. If something hurts, or you are managing an injury or a health condition, a qualified healthcare professional decides, not the app.